At MasterSprouts, we are committed to protecting the privacy of our customers and website visitors. This privacy policy explains what personal information we collect, how we use it, and how we protect it. By using our website and services, you agree to the terms and conditions as described in this policy. The effective date for the validity of these terms and conditions is 01/09/2024, with the publication of a new version, the validity of all previous versions expires.

Our webshop is developed with software from Shopify. Personal data that you provide to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies.

Email and mailing lists

Shopify mail

All confirmation emails you receive from our website and web forms are sent via the servers of Shopify mail. Shopify mail will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Shopify mail. Shopify mail uses cookies and other internet technologies that provide insight into whether emails are opened and read. Shopify mail reserves the right to use your data to further improve the service and to share information with third parties in this context.

1. What Data Do We Collect?

When you use our webshop, we collect the following personal data:

• Contact details: Name, address, telephone number and email address.
• Payment information: Bank account number, credit card information (via secure payment systems).
• Order History: Information about products you have purchased.
• Usage data: IP address, browser information and activities on our website.

2. How Do We Use This Data?

The personal data we collect is used for the following purposes:

• Order processing: To process and deliver your order and keep you informed of its status.
• Customer Service: To assist you with questions or problems with your order.
• Newsletter and Blog: To inform you about our products, offers and news via our newsletter and blog (if you have subscribed to this).
• Website experience: To analyze and improve your use of the website.

3. Sharing Data with Third Parties

We only share your personal data with third parties when this is necessary for the performance of our services, such as:

• Shipping services: To deliver your order.
• Payment processors: To securely process your payments.
• IT and marketing services: For the management of our website and marketing campaigns.

These third parties will process your data solely in accordance with our instructions and in accordance with the law.

4. Newsletter and Blog

If you subscribe to our newsletter or blog, we process your email address to send you updates. You can unsubscribe at any time via the link at the bottom of each email or by contacting us at store@mastersprouts.com . We only use your data for these purposes if you have given your explicit consent.

5. Data Security

At MasterSprouts, we take the security of your personal data seriously. We use appropriate technical and organizational measures, such as:

• SSL encryption: To secure your data during the sending process.
• Secure servers: For storing your data.
• Access restrictions: Only authorized personnel have access to your data.

6. Your Rights

You have the right to:

• Access: To ask what data we have about you.
• Correction: To have your data corrected if it is incorrect.
• Deletion: To have your data deleted, provided that this does not conflict with other legal obligations.
• Restriction: To request restriction of the processing of your data.
• Objection: To object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at store@mastersprouts.com .

7. Cookies and Tracking

We use cookies and similar technologies to enhance the functionality of our website and analyze user behavior. You can manage your cookie settings via your browser.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Policy periodically. If there are significant changes, we will notify you by email or a prominent notice on our website.

9. Contact

If you have any questions or comments about this Privacy Policy or the way we process your data, please contact us at:

Email: store@mastersprouts.com

MasterSprouts other data

Company name: Nils Natuurlijk

Company address: Mendeldreef 101 Lisse

Phone number: +31642957851

VAT registration number: NL004992898B17

Chamber of Commerce number: 93016611